Welcome to Santé Ouest
The first francophone community health centre in British Columbia
Family physicians and nurse practitioners
Your point of contact for your day-to-day health care.
Nurses
Support and care to promote your health.
Social workers
Help and support for vulnerable people to promote your well-being and independence.
Santé Ouest
Equitable access to healthcare
Our clinic’s ambition is to promote equity of access to French-language healthcare services by reducing language barriers for French-speaking populations. We measure the impact of socio-economic inequalities on the health of individuals and communities, and aim to contribute to the collective effort to improve access to healthcare for the most vulnerable populations.
Address
106-2025 W Broadway
Vancouver, V6J 1Z6
- Mon - Fri: 9:00 am - 5:00 pm
- Sat: 9:00 am - 3:00 pm
About Santé Ouest
For the health of francophones
Our healthcare professionals offer patient-centered care and speak both French and English, which has several advantages: it reduces patient anxiety, facilitates therapeutic exchanges with the medical team, and helps patients achieve their health and wellness goals.
Becoming a patient
How it works
Here’s how to take advantage of the services offered by the Santé Ouest francophone community health centre.
Registration
To become a Santé Ouest patient, you must register with the Health Connect Registry. For more information on how to register, and to select French as your preferred language, visit this page ("Health Connect Registry" tab).
Linking
If you are connected to Santé Ouest by the Heatlh Connect Registry teams, our team will contact you to set up an initial appointment with your healthcare provider.
First appointment
Once your appointment has been confirmed, come to Santé Ouest where our bilingual team will welcome you and take care of you. After this first appointment, and if you agree, you will be permanently assigned to your healthcare provider.
Online profile
You will also be invited to create your personal space on the Santé Ouest website, where you can directly manage your future appointments.
FAQs
Frequently asked questions
No. We do not accept walk-ins. Once connected via the Health Connect Registry, our team will contact you to set up an initial face-to-face appointment. Subsequently, patients already connected to a healthcare provider will be able to book an appointment online via this site.
Yes, our medical team takes on new patients. To do so, you need to register on the Health Connect Registry system. It is important to specify the French language in the preferences. For more information about registering with the Registry or updating your file, please visit the dedicated page on the RésoSanté C.-B. website ("Health Connect Registry" tab).
We're open Monday to Friday from 09:00 am to 5:00 pm, and Saturday from 09:00 am to 3:00 pm, by appointment only.
Whether virtual or in person, medical appointments at Santé Ouest are covered by the MSP (Medical Services Plan).
Santé Ouest is located at 2025 W Broadway, at the corner of Maple Street. Bus 99 takes you to the Broadway @ Arbutus stop, a 3-minute walk away.
Two parking spaces are available for patients. In addition, numerous free 2-hour parking spaces are available in adjacent streets.
A community health center (CHC) is a non-profit organization that provides basic health care and health promotion programs adapted to the needs of local communities.
The operation of a community health center is based on several key principles, aimed at providing accessible, patient-centered health care tailored to each individual's specific needs. A team of providers will work with the patient to determine his or her goals of care, and ensure that he or she has access to the services and support he or she needs to achieve his or her health and well-being goals.
No. The Santé Ouest francophone community health center offers bilingual services in French and English. Although the center is open to all, certain groups will be prioritized, notably those without a family doctor or those belonging to vulnerable groups. Health care will be offered in person and virtually, helping to reduce inequalities in access to health care.
